How to Choose the Best Cloud-Based Phone System for Small Business

As businesses increasingly move towards digital services, many are choosing cloud-based phone systems. However, this doesn’t mean you shouldn’t stick with traditional phone equipment. Rather, there are many benefits of these services. Here are a few of them. VoIP: voice over internet protocol. VoIP phones use internet technology to transmit voice signals to other users over the Internet. Voicemail-to-text (V2T) technology transcribes voicemails into easy-to-manage email or text formats.

Security: A cloud-based phone system must offer appropriate security. Cloud phone systems route calls through a provider’s servers and store data on these servers. As a result, insufficient security can be a problem, especially for businesses with sensitive data. First, determine which features your business needs. Depending on how many people use your phone system, you may want to purchase a remote calling plan. Otherwise, you may end up paying for extra calls that you never make.

Fortunately, there are many cloud-hosted phone systems on the market. GoToConnect’s easy setup process means that you can be up and running within minutes. The service supports audio, video, and messaging. Moreover, it also offers analytics suite to measure the efficiency of your business. If you’re looking for a solution without a contract, Google Voice is an ideal option. The company offers a 14-day free trial, and plans start at $22 per user per month.

Nextiva is another option for small businesses. It is an all-in-one phone system with built-in CRM tools and customer service automation. It also has collaboration features, so you won’t need to use other apps or switch to another provider to get your business’s needs met. But be sure to check the price, as the Essential Plan comes with severe limitations. If you can’t afford this feature, you can opt for a more expensive plan.

RingCentral MVP: The platform has great features, and enables remote agents to connect without any problems. Its collaboration features help increase efficiency and boost first-contact resolution. In-house teams may find collaboration features overwhelming, so make sure to consider the size of your team when choosing a phone system. Another good option is GoToConnect by LogMeIn. This service offers video communication, messaging, and voice calling. Apart from this, it also provides vanity numbers and number porting.

The next feature to consider is integration with collaboration software. Integration with collaboration software can simplify everyday communication while maintaining your current workflow. A good phone system solution should integrate with various collaboration platforms, such as Salesforce, Miro, and Office 365. For more information, check out these features and decide which option is best for your business. There’s no reason why you shouldn’t try collaboration software. You’ll be glad you did.

Despite its low price tag, Dialpad Business Communications is a great option for those looking for affordable and reliable service. This service offers voice calling, business texting, and team chat to all users and can be configured in an easy-to-use interface. It’s easy to install, administer, and integrate with other tools you already use. With Dialpad, small businesses can avoid many of the problems of legacy providers and use it for their communication needs.

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